Posted 2 years ago

Puretalent matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the Puretalent team.

Customer Service Representative V


  • Provide advanced troubleshooting via phone/portal/web conferencing for all KNOX products
  • Document tickets in Salesforce/Service Cloud and provide daily updates for our customers
  • Provide advanced technical support and troubleshooting for all respective products
  • Primary interface between customers and internal escalation teams
  • Investigate complex, multi-faceted issues that involve MDMs, enterprise networks, mail systems and other 3rd party products
  • Analyze data, logs, and testing results to help identify root cause
  • Evaluate issues from multiple angles; integrate data inputs to develop corrective actions while driving issues to resolution within the required SLAs
  • Engage and escalate to other advanced technical support teams when necessary
  • Provide progress, post mortem, and other ad hoc reports

Desired Skills/Experience:

  • Associate Degree
  • 2+ years prior work experience
  • Strong technical troubleshooting skills
  • Strong communication skills
  • Proficient in Mobile Device technical support
  • Prior experience working in a service organization a plus
  • Prior experience working in a global setting a plus
  • Knowledge of Active Directory, MS Exchange and IT Networks

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